Indicators of a Thriving Workplace

National Report 2021


Part Two of the Indicators of a Thriving Workplace Report is now live.

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Workplace discrimination

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Retail Trade

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Supporting our most vulnerable workers

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Transport, Postal, and Warehousing

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Australia’s largest annual survey for workplace mental health and wellbeing

10,000+ workers

40 indicators across 5 domains

Score of 80/100 indicates a Thriving workplace

Read more about the research

This year’s Indicators of a Thriving Workplace Survey revealed

Australia’s national thriving workplace score



Graph: Australia Thriving Workplace Score year on year

Australian workplaces are on the up

The great news is we’ve seen the national thriving workplace score continue to climb from 65.1 in 2020 to 65.6 – not even a prolonged pandemic could stop Australia’s workplaces from improving! While workplaces are on the right track with the recent 0.5 point increase, most are still a long way from thriving.

Graph depicting Australia's thriving workplace score year on year.

Graph: Australia’s Thriving Workplace Score year on year


Mental Health at a Glance

Most Australian workers experience a mental health condition in their lifetime (61.8%)

…and mental health conditions are on the rise for Aussie workers.

The proportion of working Australians who have reportedly experienced a mental health condition during their lifetime increased again over the last year, up from 59.5% to 61.8%. This includes those who said they experienced anxiety or depression but didn’t categorise it as a mental health condition.

More workers believe their mental health condition is related to their workplace

…nearly a quarter of workers believe they have a mental health condition that their workplace caused or made worse (22.3%).

People who believe their workplace caused their condition increased from 6.6% to 8.9%, while 13.5% believe their workplace made their condition worse (up from 10.5%). Non-work related mental health conditions also rose, up from 23.0% to 27.8%.

Of the 53.5% of Aussie workers who experienced a mental health condition in the last 12 months, the proportion is much higher for workers who…

Identify as female


Are 18 – 24 years old


Have a casual role


Work in the Accommodation and Food Services industry*


Are based in Victoria


Victorian workers have had a particularly tough year:


felt anxious


felt depressed


felt isolated

Benefits of a thriving workplace 

When workplaces are thriving there are many benefits for both individual workers and the workplace as a whole.

9 in 10 people in thriving workplaces are:

Able to use their strengths at work

Satisfied with their job

Performing well in their role

Committed to achieving organisational goals

Thriving workplaces find it easier to attract and keep great workers.

7 in 10

people in thriving workplaces say their workplace attracts the best workers. This is 8 times higher than workplaces that are not thriving.


of people in thriving workplaces plan on staying for another year. This is more than double the retention of workplaces that are not thriving.

The closer to thriving workplaces are, the more benefits they see for both the organisation and individual workers.



Five Domains

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New in 2021

Psychosocial risks

Psychosocial risks are workplace operations that increase stress and reduce mental wellbeing.

For a workplace to be mentally healthy, it must have strong foundations and managing psychosocial risks is an essential part of these foundations.

National psychosocial risk ratings

At a national level, psychosocial risk ratings range from 2.1 to 2.5 on a scale from 1 to 5 where 5 is the highest risk. While workplace psychosocial risks are moderately low, action is needed to get closer to the lowest rating.

Inappropriate workload

Too much or too little work or responsibility


Low recognition

Lack of positive feedback, recognition or rewards for good work


Poor change management

Lack of clear communication, consultation or effective processes during workplace changes


Poor management support

Inadequate assistance or guidance from leaders


Low job control

Limited control over decisions relating to how work is performed


Poor role clarity

Limited understanding of work tasks, responsibilities or expectations


Poor workplace relationships

Interpersonal conflict, inappropriate behaviour, discrimination or bullying


Poor working environment

High temperatures or noise levels, cramped workspace, poor lighting or an unsafe environment


Traumatic events

Exposure to abuse or violence, or lack of support following trauma



The healthiest workplaces, those that are truly thriving, have very low risk ratings for all nine psychosocial risks.
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Psychosocial risk ratings vary by industry

Scroll down to Industry Profiles to see your industry’s highest psychosocial risks

Workplace Profiles

You can narrow your search for the most relevant insights into workplace mental health by selecting:

The main industry your workplace operates in to see how it performed since 2020, the risks workers faced this year and how to prevent them in Industry Profiles.

The number of people in your organisation to assess how mentally healthy your workplace is compared to others of a similar size and how you can close the gap in Workplace Size Profiles.

The location of your workplace to see how other organisations are adapting and overcoming challenges in your region in Location Profiles.

Workplace Profiles

Industry Profiles

The industries with the top three thriving workplace scores are:

#1 /19

Information media and telecommunications



#2 /19

Financial and insurance services



#3 /19

Professional, scientific and technical services



Check out the industry leaderboard to see how your industry rates, and the biggest changes over the last year.

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