Workplace Profiles

Location profile

The challenges workplaces faced in the last year varied dramatically based on the public health restrictions imposed by individual states and territories. Select the location where your workplace is based to explore the difficulties faced by other workplaces in your region, and how they have adapted over time.

Ranked

#1

of all states and territories in Australia

Overall performance in 2021

Workplaces in New South Wales are closer to thriving than anywhere else in Australia, up 0.8 points to an overall thriving workplace score of 66.5 out of 100. This is the state’s best result, with Sydney workplaces ahead of those in regional areas (66.8 vs 65.6 respectively).

Success stories

All of the domains improved, led by strong gains in policy (+1.5 points to 64.0) and capability (+1.2 points to 66.6). Connectedness remained the best performing domain, recording an index score above 70 for the first time (70.2).

Compared to 2020, workplaces are using the skills of their workforce more effectively, and providing better access to mental health education and team resources. Remote working skills have improved dramatically during this time, with leaders increasingly trusting and communicating with remote teams.

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Main challenges

Leaders have found several areas more challenging compared to 2020, particularly promoting good mental health practices and providing constructive feedback. They are less accessible than they were last year, and fewer are acting as champions for their teams.

There is also less trust and care for each other in workplaces compared to the previous year, along with a culture shift where fewer people want to stay with their workplace long-term.

People employed in the Information Media and Telecommunications industry experienced the most change, with 4 in 5 workers impacted.
Large-scale implementation of new technology impacted nearly 1 in 4 workers (24.0%), particularly those working in organisations with at least 200 employees and/or based in New South Wales or Victoria. Workplaces in these two states, which were in lockdown for the majority of the research period, also led the way in switching delivery channels, with 1 in 10 workers impacted.

Ranked

#2

of all states and territories in Australia

Overall performance in 2021

Despite multiple lockdowns and shutdowns, Victorian workplaces are actually a little closer to thriving than the year before. A minor increase (up 0.2 points) led to an overall thriving workplace score of 66.0 out of 100; the state’s best result and reflected equally across Melbourne and regional Victoria.

Success stories

Only two of the domains improved: policy (+1.3 points to 63.3) and capability (+1.0 points to 66.3). Compared to 2020, workplaces have improved their policies preventing bullying and harassment, and teams are being better resourced and their talents used more effectively. Access to mental health education has also improved, with more workers having the skills to support each other’s wellbeing. Leaders’ skills in managing people who are working remotely have developed dramatically, with improved levels of trust and communication with their teams.

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Main challenges

Connectedness held onto the top spot despite a minor decline to 70.1 (-0.2 points), with a similar change in culture. However, leadership fell by 1.0 points to 64.0 due to substantially fewer leaders promoting good mental health practices and providing constructive feedback. Leaders are also becoming less accessible as the pandemic continues, and fewer leaders are creating the sense of cohesion that work teams need.

Workplaces are facing reduced teamwork and resilience in the face of challenges, with less effort being made to help people find meaning in their daily tasks. Unsurprisingly, workers are becoming less engaged with their work, and there’s a distinct cultural shift away from staying at their workplace for as long as possible.

People employed in the Information Media and Telecommunications industry experienced the most change, with 4 in 5 workers impacted.
Large-scale implementation of new technology impacted nearly 1 in 4 workers (24.0%), particularly those working in organisations with at least 200 employees and/or based in New South Wales or Victoria. Workplaces in these two states, which were in lockdown for the majority of the research period, also led the way in switching delivery channels, with 1 in 10 workers impacted.

Ranked

#3

of all states and territories in Australia

Overall performance in 2021

Workplaces in South Australia are closer to thriving than the year before, with a moderate increase (0.4 points) to record an overall thriving workplace score of 65.3 out of 100. This is the state’s best performance to date, with regional workplaces ahead of those in Adelaide (66.0 vs 65.2 respectively).

Success stories

The standout improvement was in the policy domain (up 1.8 points to 62.3), with capability also on the rise (+0.8 points to 65.3). Substantially more workers have access to mental health education and confidential support services, and reported that their workplace had a good mental health policy that can be seen in action.

Workers are now far more comfortable speaking up about issues affecting their job, and are increasingly getting the resources they need to do their jobs well. Remote working skills have improved dramatically during this time too, with leaders trusting and communicating more effectively with remote teams.

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Main challenges

Fewer leaders are providing constructive feedback to their teams or rewarding good work, and there’s less focus on creating a sense of team cohesion. At the same time, workplace culture has been affected, with lower motivation and workers less committed to staying with their current workplace long-term.

People employed in the Information Media and Telecommunications industry experienced the most change, with 4 in 5 workers impacted.
Large-scale implementation of new technology impacted nearly 1 in 4 workers (24.0%), particularly those working in organisations with at least 200 employees and/or based in New South Wales or Victoria. Workplaces in these two states, which were in lockdown for the majority of the research period, also led the way in switching delivery channels, with 1 in 10 workers impacted.

Ranked

#4

of all states and territories in Australia

Overall performance in 2021

Queensland workplaces improved more dramatically than any of the other large states, recording an overall thriving workplace score of 64.9 (up 1.5 points). This new high score for the state is even higher in regional workplaces (65.7) than in Brisbane (64.5), noting that regional workplaces include those in the Gold Coast, Sunshine Coast, Townsville and Cairns, to name a few.

Success stories

All of the domains improved, led by particularly strong gains in policy (up 2.4 points to 61.9) and capability (+2.0 points to 65.4). Connectedness remained the best performing domain with a score of 69.0 (+0.9 points). Compared to 2020, workers have far better access to mental health education, are better equipped to do their jobs well, and are much more engaged with their work. They feel more positive about where they work and are increasingly committed to their teams. Unsurprisingly, Queensland workers are going against the national trend and increasing numbers are planning to stay with their workplace long-term.

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Main challenges

Leaders have found numerous areas more challenging in the last year, particularly acting as champions for their teams and being accessible. There has also been a decline in leaders role modelling workplace values and encouraging good mental health practices.

People employed in the Information Media and Telecommunications industry experienced the most change, with 4 in 5 workers impacted.
Large-scale implementation of new technology impacted nearly 1 in 4 workers (24.0%), particularly those working in organisations with at least 200 employees and/or based in New South Wales or Victoria. Workplaces in these two states, which were in lockdown for the majority of the research period, also led the way in switching delivery channels, with 1 in 10 workers impacted.

Ranked

#5

of all states and territories in Australia

Overall performance in 2021

Workplaces in Tasmania lost ground following strong gains in 2020, recording an overall thriving workplace score of 64.8 out of 100 (down 2.0 points). While all of the domains declined, they are still well ahead of 2019’s results at 62.0 points or higher. Connectedness remained the strongest performer at 69.2 but was one of the most challenging areas for Tasmanian workplaces, along with culture and capability.

* Due to the smaller sample sizes in less populated areas of Australia, less detailed information is available for workplaces in these locations.

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People employed in the Information Media and Telecommunications industry experienced the most change, with 4 in 5 workers impacted.
Large-scale implementation of new technology impacted nearly 1 in 4 workers (24.0%), particularly those working in organisations with at least 200 employees and/or based in New South Wales or Victoria. Workplaces in these two states, which were in lockdown for the majority of the research period, also led the way in switching delivery channels, with 1 in 10 workers impacted.

Ranked

#6

of all states and territories in Australia

Overall performance in 2021

Workplaces in Australian Capital Territory are closer to thriving this year, recording an overall thriving workplace score of 64.5 out of 100 (up 2.9 points). This is the territory’s best ever result, and while every domain improved the strongest performers were policy (+4.4 points), connectedness (+3.9 points) and culture (+3.0 points).

* Due to the smaller sample sizes in less populated areas of Australia, less detailed information is available for workplaces in these locations.

People employed in the Information Media and Telecommunications industry experienced the most change, with 4 in 5 workers impacted.
Large-scale implementation of new technology impacted nearly 1 in 4 workers (24.0%), particularly those working in organisations with at least 200 employees and/or based in New South Wales or Victoria. Workplaces in these two states, which were in lockdown for the majority of the research period, also led the way in switching delivery channels, with 1 in 10 workers impacted.

Ranked

#7

of all states and territories in Australia

Overall performance in 2021

Workplaces in Western Australia remained fairly steady with an overall thriving workplace score of 64.4 out of 100. Regional workplaces are closer to thriving than those in Perth (65.4 and 64.2 respectively).

Success stories

Despite little change at the overall level, improvements were made in culture (up 1.1 points to 65.1) and capability (+0.6 points to 65.2). Substantially more workers have access to mental health education and are far more comfortable speaking up about issues affecting their job. Workers are much more motivated and engaged with their work, and increasing numbers would be happy to stay with their workplace long-term.

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Main challenges

Leaders have found several areas more challenging compared to 2020, particularly promoting good mental health practices and creating a sense of team cohesion. At the same time, the sense of being part of a team and a more broadly supportive community has declined. Leaders have also reduced their constructive feedback and are providing fewer professional development opportunities to workers.

People employed in the Information Media and Telecommunications industry experienced the most change, with 4 in 5 workers impacted.
Large-scale implementation of new technology impacted nearly 1 in 4 workers (24.0%), particularly those working in organisations with at least 200 employees and/or based in New South Wales or Victoria. Workplaces in these two states, which were in lockdown for the majority of the research period, also led the way in switching delivery channels, with 1 in 10 workers impacted.

Ranked

#8

of all states and territories in Australia

Overall performance in 2021

Northern Territory workplaces are further from thriving than anywhere else in Australia, recording an overall thriving workplace score of 60.0 out of 100 (down 4.8 points). All of the domains declined except for capability, highlighting that workplaces are getting better at equipping Territorians to do their jobs well in a mentally healthy environment. Leadership experienced the strongest backslide, with leaders facing similar challenges as the rest of Australia in maintaining the strong gains experienced in 2020.

* Due to the smaller sample sizes in less populated areas of Australia, less detailed information is available for workplaces in these locations.

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People employed in the Information Media and Telecommunications industry experienced the most change, with 4 in 5 workers impacted.
Large-scale implementation of new technology impacted nearly 1 in 4 workers (24.0%), particularly those working in organisations with at least 200 employees and/or based in New South Wales or Victoria. Workplaces in these two states, which were in lockdown for the majority of the research period, also led the way in switching delivery channels, with 1 in 10 workers impacted.