Industry Thriving Score: Progress over Time
The Adminstrative and Support Services industry has experienced an increase in their overall thriving index, bringing the industry almost on par with the national average and placing it at 11th (out of 19) in Australia’s Industry score ranking for workplace mental health and wellbeing .
The policy and capability domains have seen the largest increase overall, reflecting general upwards trends on these domains over the past four years. The leadership and culture domains have also increased moderately compared to last year, though there was a drop in the connectedness domain.
One figure of concern is that 59% of workers in the Adminstrative and Support Services industry have reported experiencing a mental health condition over the last twelve months showing a stong need for support.


What can you do?
In the context of reported decreases in connectedness, and the presence of psychosocial risk factors around workload and low recognition, this reveals key stressors for hard working individuals doing vital work with little recognition during a time where they feel more disconnected than ever. These are areas of opportunity for leaders to reflect on in order to improve mental heath and wellbeing of all individuals in their workplace.
Within this industry…
Psychosocial Risk Profile

Inappropriate workload

Low recognition

Poor change management

Poor management support

Low job control

Poor role clarity

Poor workplace relationships

Poor working environment

Traumatic events
Key:

Table – Psychosocial Risk Profile for Administrative and Support Services industry


Highest Psychosocial Risk
The highest psychosocial risk facing the Administrative and Support Services Industry is inappropriate workload.
How can you manage this risk?
Low recognition combined with inappropriate workload can impact staff satisfaction, engagement and productivity. Often it only takes small changes for leaders to improve outcomes in these areas.



Learn More
If your workplace has a contact centre, learn about the Wellbeing on Call case study, a program developed to protect and promote the mental health and wellbeing of contact centre workers.
Read SuperFriend’s articles on leadership and connection and how to promote these in your workplace.
Check out WorkSafe Victoria’s page on how to promote workplace recognition and reward.
It’s hard to feel connected when you’re in conflict and are struggling to achieve a positive outcome. SuperFriend’s Managing Challenging Interactions course offers practical strategies on how to manage conflict productively and positively. Click below to learn more.